Spark Voice Solutions
Voice bot:
Let's cut the costs by using our man power ONLY where it matters.
Our bot can handle a variety of tasks, from qualifying leads and generating sales to providing 24/7 customer support and personalised recommendations. With natural language processing and artificial intelligence, our voice bot delivers a conversational experience that engages customers and builds brand loyalty. We wish to say goodbye to tedious manual tasks and hello to increased efficiency and profitability. Try our voice bot today and discover the benefits of automated customer interactions.
Agent assist:
Your customer prefers talking to a human?
Our AI provides personalised recommendations and suggestions based on customer history and preferences, while automatic call disposition quickly categorizes calls by their outcome for easier analysis of performance. With real-time monitoring for compliance and customer support, and the ability to provide instant feedback and coaching to agents, our AI is the perfect solution for enhancing customer satisfaction and optimising agent performance. Say goodbye to manual call categorisation and hello to increased efficiency and profitability. Try our real-time agent assist AI with automatic call disposition today and experience the benefits of automated call analysis and enhanced customer interactions.
Voice analytics:
Wish to analyse past data with voice?
Our tool provides valuable insights into call data, allowing you to identify areas for improvement and optimise your operations and marketing strategies. we can provide a comprehensive understanding of your customer interactions, giving you the power to tailor your products and services to meet their needs and preferences. By leveraging the power of data-driven decision-making, you can streamline your call-center scripts and processes, improve call routing, and enhance the overall customer experience.
Retail-ytics:
do you miss out on physical touchpoints while collecting customer-level insights?
when deployed, we can collects data on customer conversations, providing valuable insights on product features, price and value, brand reputation, customer service, and personal preferences. Armed with insights on competitors comparisons, brand sticky-ness and marketing impact analysis, you can quickly identify trends and patterns, optimize your operations, and enhance the overall shopping experience for your customers.
